VPN41 / Support
Submit connection, subscription, order and refund questions through the user panel. Include what happened, what you tried and any error messages so everything can be reviewed in one ticket.
For account or order details, use the user panel.
Use the ticket system for connection problems, subscription access, order status, plan data and refund questions. Log in to the panel to describe the issue; add information and check replies in the same ticket.
Open the Ticket CenterTickets are reviewed based on the issue. Response times depend on its complexity, the information provided and the current queue. No fixed response time has been announced; check your ticket for updates.
Add updates to the original ticket to keep the troubleshooting history together.
No support email address or Telegram account is listed on this page, so no contact links are provided. For account, connection or order issues, use the ticket system.
The scope and response times for email and Telegram support will be confirmed if and when they are announced officially.
Include the details needed to identify the issue. Before sharing screenshots, hide account credentials and payment details.
Include your operating system, client name, selected server region, network environment and the app you were using when the issue occurred. Say whether you cannot connect, the connection drops, or only the target app is inaccessible, and include the exact error message. If you tried switching servers or reimporting your subscription, share the results.
Specify whether the issue occurred during payment, in the order status, when the plan took effect or while importing the subscription. You can include the order number shown in the panel, plan name and relevant screenshots. For payment checks, state whether you used Alipay, WeChat Pay or USDT. Do not share passwords, full subscription URLs, access tokens or sensitive payment credentials.
VPN41 offers a 30-day no-questions-asked refund. Submit a ticket with your request and the related order; see the refund policy for full terms. Follow up on the request and its status in the original ticket. Submitting a request does not mean the refund has been received; check with your payment provider for its status.
For basic setup, start with the guides. Use a ticket for account- or order-specific questions.
Tickets must be submitted while logged in to the user panel. VPN41 does not require an email address; you can create an account with a username and password. If you already have an account, go straight to the login page.
Go to the client downloads section in the user panel and log in to get your subscription. For import and connection steps, see the guides. If the problem persists, note where it occurs and submit a ticket.
Check the status and replies on your original ticket first. If you have a new error message or troubleshooting result, add it there. Duplicate tickets split the troubleshooting history. No fixed response time has been announced, so check the Ticket Center for updates.
See the plan pricing page for prices, data resets and upgrade details. The refund policy explains the 30-day no-questions-asked refund. For a specific order, submit its panel order number in a ticket.